Refund Policy

Learning should be risk-free. Start with 50% off your first plan — $4.50/month or $39.50/year of full access for the whole family — if Upcome isn’t right for you, the rules below explain exactly when you can get your money back. No tricks, no hidden fees.

• You can cancel from your account settings at any time, in two clicks, without contacting support.
• Cancellation stops future charges. You keep full access until the end of the period you already paid for (month or year) — we never cut you off mid-period.
• After cancellation, your family’s data is handled per our Privacy Policy — progress is kept while the account exists in case you return.

• First purchase: if you request a refund within 14 days of your first charge (monthly or annual), we refund it in full.
• Renewals: if an automatic renewal catches you by surprise, request a refund within 14 days of the renewal charge and we refund it in full, provided no learning sessions were completed under that plan since the renewal charge.
• After the 14-day window, monthly plans are not refunded for the current month, and annual plans are not refunded for the current year — but cancellation stops all future charges and access continues to the end of the paid term.
• All child profiles on the plan follow the same rule as the plan they belong to.

Payments are processed by our merchant of record, Paddle. Approved refunds go back to your original payment method; banks typically show the credit within 5–10 business days. We confirm every refund by email with the amount and expected timing.

Email [email protected] from your account email with:

• The subject line “Refund request”.
• Your account email and the invoice or charge date (find it in your Paddle receipt).
• One line on what went wrong — it helps us fix Upcome for every family.

We acknowledge every request within 2 business days and resolve straightforward cases within 5 business days.

• Free play and free printables: always free, nothing to refund.
• Chargebacks: if you file a chargeback instead of contacting us, access is suspended while the dispute is pending, per our Terms of Service.
• Abuse: accounts terminated for safety violations or fraud are not eligible for refunds.
• School and classroom plans: governed by their order form or agreement, which may set its own refund and cancellation terms.

If we narrow this policy, the change applies only to purchases made after the change takes effect (with 14 days’ email and in-app notice). Any broadening applies immediately. The version in force at your purchase date governs that purchase.